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孩子港式中文班
家長們記得留意：
上堂前
1. 點樣知道小朋友適合參加邊個課程？
課程主要按年齡分班，小朋友必須接受過中文教育一年，或者長期住喺海外而用廣東話喺屋企溝通，先可以報讀。如有額外需要，歡迎家長聯絡港講廣團隊另作安排。
2. 報讀課程嘅流程係點㗎？
家長可以先報名參加港講廣嘅簡介會，再經官網填好課程嘅報名表格。我哋定期舉辦簡介會，可自由選擇日子，如未能參加，您可讓孩子直接報名參加課程。成功報名後港講廣團隊將會有專人經whatsapp或者電郵聯絡您，安排課堂。
3. 成功報名後，幾時會收到Zoom堂嘅連結同登入資料？
正式上堂前一日，港講廣團隊將會有專人經whatsapp聯絡您，話您知以上資料，並確認上堂時間。
4. 可以單堂報名嗎？
唔可以，課程設計為每月4堂，家長需要逐月報名繳交月費。
5. 而家報名出席家長簡介會會有咩優惠？
如果小朋友係新生，而家長喺簡介會後24小時内報名，就可以免費得到一堂試堂。另外，2人同行以及3人同行都各有優惠，詳情可以參考官網。
6. 我幫小朋友報/續報中文班時，可以請假嗎？
可以，但小朋友每個月必須報/續報並出席至少三堂，以便下一個月優先續報同一時段及該老師。由於係實時課堂，請假嘅堂數將唔會安排補堂。
7. 如果課堂當日有特殊情況上唔到堂，有得退款嗎？
除非情況牽涉不可抗力因素（即係唔可以預見同控制嘅災難，例如：自然災害、罷工等），或因身體不適而能提供證明（例如：醫生書面證明），否則基於一般私人原因而缺席課堂都唔能夠退款。身體不適者需於課堂後48小時內提供證明。如能退款，我哋會安排下一個月1堂免費。
上堂期間
8. 可以用手機上Zoom堂嗎？
可以，但上堂時建議用桌上電腦或者手提電腦，並確保裝置有充足電量，身處嘅地方亦持續有穩定嘅網絡。
9. 有特殊學習需要嘅小朋友會唔會影響到其他同學上堂？
港講廣導師有多年教學經驗，亦會安排助教維持課堂秩序，以確保教學質素。如有額外需要，家長可以考慮為小朋友報讀一對一課程。
10. 可以錄低上堂内容，方便重溫嗎？
為保障港講廣團隊同小朋友嘅私隱及肖像權，上堂期間一律禁止錄音、錄影。如果上堂時有任何疑問，歡迎向客戶服務同事提出。
上堂後
11. 完成課程後，小朋友會得到任何證書嗎？
會，小朋友都會得到一張由港講廣團隊簽發嘅電子證書，列明小朋友姓名、課程全名同埋上堂時數。如需實體證書，請向客戶服務同事索取，並需額外付費。
12. 完成課程後，小朋友係咪適合報讀其他國際認可嘅繁體中文課程，例如GCSE？
有關課後銜接安排，請留意港講廣網頁上嘅最新資訊。
多謝您閱讀全文！一經報名，您即同意上述各點。
Please be reminded that:
Before Lesson
1. How do I know which course is suitable for my child?
Our courses are mainly designed for children of different age groups, so you may help them enroll in classes based on their age.
To be eligible for our courses, your child must have either received Chinese education for a year OR without formal education but communicated in Cantonese at home while staying overseas in the long term.
If you have other concerns, please feel free to contact the Global Kids team.
2. How do I help my child register for a course?
You may first sign up for our briefing session, then fill in the registration form for the chosen course on our official website. Briefing sessions are held regularly, so you may pick a date at your convenience. If you are unavailable to attend the scheduled sessions, you may directly enroll your child in our courses.
Upon successful registration, our Team would contact you via whatsapp or email, confirming the upcoming course arrangements.
3. Upon successful registration, when would we receive the Zoom link and login details for the course?
Our Team would contact you via whatsapp one day before our first lesson commences, informing you of the above details as well as confirming the course schedule.
4. Is it possible to register for a single lesson?
Unfortunately no, our course is designed to comprise 4 lessons every month, so you are required to register by settling monthly payment.
5. What are the current discounts for attending the briefing session?
If your child is a new-comer, and you register for the course within 24 hours after the briefing session, your child would be offered a free trial lesson (i.e. the first lesson). In addition, discounts apply if your child signs up for the course along with 1 or 2 more friends. For further details, please refer to our official website.
6. Could my child apply for leave when I help my child register for a Cantonese course?
Yes, but your child must register for and attend at least 3 lessons every month, so that you would be prioritised to renew your registration in the same time slot, with the same teacher.
Since it is a real-time lesson, we would not arrange any make-up lesson for your child’s absence.
7. Could I claim a refund if my child could not attend the scheduled lesson under special circumstances?
Unless the situation involves force majeure (i.e. unforeseeable and uncontrollable catastrophes, for instance natural disaster and strike), or your child is physically unwell and can provide relevant proof (for instance, written medical certificate), absence due to personal reasons cannot be refunded. For those who are physically unwell, they would be required to submit a proof within 48 hours after the lesson. In the case of a successful refund, we would arrange a free lesson for your child in the next month.
During Lesson
8. Could I use my phone to attend the lesson on Zoom?
Yes, but we suggest you use a desktop computer or laptop during Zoom lessons. You should also make sure that your device is sufficiently charged, and there is a stable network wherever you are.
9. Would SEN children affect the learning progress of other classmates?
Our team consists of experienced teachers, and we would assign a teaching assistant to maintain discipline in class, so as to ensure teaching quality. If you have other concerns, you may consider enrolling your child in 1-on-1 courses.
10. Could we record the lesson for easy revision?
In order to protect the privacy and portrait rights of our Team and your children, audio and video recording are strictly prohibited during lessons. If you have any question in class, please feel free to raise it to our customer service representative.
After Lesson
11. Upon completion of the course, would my child receive any certificate?
Yes, your child would receive an e-Cert issued by our Team, specifying the full name of your child, our course title and the learning hours completed. If you need a printed certificate, please contact our customer service representative for collection. Note that an additional charge would be incurred.
12. Upon completion of the course, is my child eligible to register for other internationally recognized Chinese language (traditional) courses, for instance GCSE?
Regarding the bridging arrangement after our courses, please stay tuned to the updated information on our official website.
Thank you for reading our terms and conditions. Once your registration is completed, you agree to accept the above clauses.
